Last updated: 7 August 2026
1. About these terms
These terms and conditions govern:
your use of https://channelcreative.co.uk/ (the Website); and
the supply of services by Channel Creative Limited, trading as Channel Creative (Channel Creative, we, us or our), to a customer (you or your).
Our principal business address is 13 Keepers Quay, Manchester, M4 6GP. You can contact us at hello@channelcreative.co.uk or on +44 (0) 7734 596752.
By using the Website, you agree to the sections of these terms relating to Website use. When you accept a proposal, quotation, statement of work or other written order from us, you also agree to the sections relating to our Services.
If you do not agree to these terms, you must not use the Website or order Services from us.
2. Definitions
In these terms:
Agreement means the contract between you and us, consisting of the Proposal, these terms and any other document expressly incorporated into the contract.
Client Content means any text, images, data, trade marks, branding, login details, instructions or other materials supplied by or on behalf of you.
Deliverables means the work product expressly identified as a deliverable in the Proposal.
Fees means the fees and charges set out in the Proposal, together with any additional charges agreed in writing.
Proposal means our accepted proposal, quotation, order form, statement of work or other written description of the Services.
Services means the services described in the Proposal, which may include search engine optimisation (SEO), AI-search optimisation, pay-per-click advertising (PPC), content, website design and development, ecommerce, website migration, conversion rate optimisation, support and maintenance, consultancy, audits or photography.
Third-Party Services means products or services provided by someone other than Channel Creative, including hosting, domains, advertising platforms, analytics tools, content-management systems, themes, plugins, fonts, stock media, payment gateways and software subscriptions.
3. Order of precedence
If there is any conflict between the documents forming the Agreement, the following order of precedence applies:
any signed data-processing agreement or other document that expressly states it overrides the Agreement;
the Proposal; and
these terms.
Any terms supplied by you, including terms attached to a purchase order, will not apply unless we expressly accept them in writing.
4. Forming an Agreement
A Proposal is an invitation to order Services and is valid for the period stated in it. If no validity period is stated, it is valid for 30 days from its date.
An Agreement begins when you accept the Proposal in writing, approve it electronically, pay a requested deposit or instruct us to begin work, whichever happens first. The person accepting the Proposal confirms that they have authority to bind the customer named in it.
Unless we expressly agree otherwise, our Services are supplied for business purposes. If you are acting wholly or mainly outside your trade, business, craft or profession, please tell us before ordering so that any applicable consumer terms and cancellation information can be provided. Nothing in these terms limits your statutory rights as a consumer.
5. Our Services
We will provide the Services with reasonable care and skill and substantially in accordance with the Proposal.
Any dates or timescales are estimates unless the Proposal expressly identifies a date as fixed. We are not responsible for a delay caused by you, a third party, a change in scope or a matter outside our reasonable control. Where this occurs, the timetable will be extended reasonably and we may charge for additional work or costs caused by the delay.
We may use suitably qualified employees, freelancers or subcontractors to provide all or part of the Services. We remain responsible for the Services they provide on our behalf.
We may make reasonable technical or operational changes to the Services where those changes do not materially reduce the agreed functionality or quality of the Deliverables.
6. Your responsibilities
You must:
provide accurate, complete and timely information, Client Content, decisions, feedback, approvals and access reasonably required to provide the Services;
nominate a person authorised to give instructions and approvals on your behalf;
check Deliverables and notify us promptly of errors or requested amendments;
keep copies and backups of your content, data and systems unless backup services are expressly included in the Proposal;
ensure that your instructions, business activities, Client Content and use of the Deliverables comply with applicable law and do not infringe another person’s rights;
obtain any licences, permissions, releases or consents needed for materials or information that you provide, including copyright permissions, image or model releases and data-protection consents;
keep credentials secure, use appropriate access controls and notify us promptly if access should be changed or revoked; and
pay Third-Party Services, media spend and other external costs for which you are responsible when they fall due.
We may rely on information and approvals provided by you or your nominated representative. An approval given by email, messaging platform, project-management system or other agreed channel is treated as written approval.
If you do not meet these responsibilities, we may pause the Services until the required information, approval, access or payment is provided. We will not be responsible for resulting delays or losses.
7. Scope, revisions and changes
The Proposal defines the scope of the Services, Deliverables and included revisions. Work not expressly included is outside scope.
Either party may request a change. We do not have to begin changed or additional work until its effect on the Fees, timetable and Deliverables has been agreed in writing. Small requests that we reasonably consider additional work may be charged at our then-current hourly or day rate after we notify you.
Where a project includes rounds of revisions, a revision means an amendment to work within the agreed brief. A new concept, a reversal of an earlier approval, new functionality or a material change to the brief is additional work.
8. Approvals and acceptance
You must review work and provide consolidated feedback within the period stated in the Proposal or, if none is stated, within 10 working days of our request.
Unless the Proposal states otherwise, a Deliverable will be treated as accepted when the earliest of the following occurs:
you approve it in writing;
you publish, launch, distribute or otherwise use it, other than solely for testing; or
you do not report a material failure to meet the agreed specification within 10 working days after delivery.
Acceptance does not remove any rights that cannot lawfully be excluded. If you report a material failure within the review period, we will use reasonable efforts to correct it where it falls within the agreed scope.
9. Fees, invoices and payment
You must pay the Fees in accordance with the Proposal and each invoice. Unless stated otherwise:
Fees are quoted in pounds sterling and exclude VAT, which will be added where applicable;
invoices are payable within 14 days of the invoice date;
deposits and advance payments are non-refundable once work or reserved capacity has been provided, except where the Agreement or applicable law requires otherwise;
recurring Services are invoiced monthly in advance; and
advertising spend, hosting, domains, licences, subscriptions, travel, printing, stock assets and other Third-Party Service costs are additional unless expressly included.
You may not withhold or set off payment except where required by law. If you dispute an invoice, you must tell us promptly, explain the basis of the dispute and pay any undisputed amount by its due date.
If an undisputed business invoice is overdue, we may:
charge statutory interest and recovery compensation under the Late Payment of Commercial Debts (Interest) Act 1998;
suspend Services, access, publication or launch after giving reasonable notice; and
recover reasonable costs incurred in collecting the overdue amount.
Suspension does not extend your payment deadline or remove your obligation to pay Fees already due.
10. Retainers and recurring Services
Where Services are supplied on a monthly or other recurring basis, the initial term and any minimum commitment will be stated in the Proposal. After any minimum term, either party may terminate the recurring Services by giving 30 days’ written notice, unless the Proposal states a different notice period.
Unused time, activity or Deliverables do not roll over to a later period unless the Proposal expressly states otherwise. We may reasonably adjust the priority and timing of recurring work to reflect performance data, platform changes and your objectives.
We may change recurring Fees by giving at least 30 days’ written notice. A Fee change will take effect after any fixed minimum term has ended unless you agree otherwise.
11. Website design and development
Where the Services include website design or development:
browser, device and accessibility support will be limited to what is stated in the Proposal;
we may use open-source software, frameworks, themes, plugins, libraries and other Third-Party Services subject to their own licences;
you are responsible for final legal, regulatory and factual review of the Website, including privacy information, cookie controls, accessibility statements, terms, regulated claims, pricing and product or service information, unless the Proposal expressly assigns a specific review to us;
content entry, data migration, redirects, integrations, accessibility remediation, performance targets, ongoing security, backups, software updates and maintenance are included only if expressly stated in the Proposal; and
changes made by you or a third party after delivery may affect performance, compatibility, security or functionality and are not our responsibility.
We will take reasonable care when carrying out an agreed migration, update or deployment, but you should maintain a current backup and suitable recovery arrangements. A staging website is for review and testing only and must not be treated as a live production system unless we agree otherwise.
Unless hosting or maintenance is expressly included, responsibility for the website’s hosting, monitoring, backups, security, licences and ongoing updates passes to you on launch or handover.
12. SEO, AI search, PPC, analytics and marketing
Search engines, AI platforms, advertising networks, browsers and analytics providers are controlled by third parties and change their systems, policies and algorithms without notice. We do not guarantee:
a particular ranking, traffic level, lead volume, conversion rate, cost per acquisition, return on advertising spend, revenue or inclusion in an AI-generated answer;
that a platform will index, approve, display or continue to display any website, content, advertisement or account; or
that third-party reporting or attribution data will be complete or error-free.
Forecasts, audits, opportunities, recommendations and performance projections are professional opinions based on information available at the time, not guarantees.
You are responsible for approving advertising claims, budgets, targeting, promotions and landing-page content. Unless the Proposal says that we will pay and recharge it, media spend is paid by you directly to the advertising platform and is separate from our Fees.
We will not knowingly use prohibited or deceptive techniques. However, we are not responsible for penalties or account restrictions caused by your previous activity, your instructions, Client Content, third-party actions or platform decisions outside our reasonable control.
13. Photography and creative production
Where the Services include photography or other on-location production, you are responsible for obtaining access to the location and telling us in advance about relevant site rules, hazards and restrictions.
Unless the Proposal states otherwise, you are responsible for obtaining releases or permissions from people, property owners, venues, brands or rights holders appearing in or connected with the shoot. We may refuse to capture or publish material that we reasonably believe is unlawful, unsafe or infringing.
Cancellation, postponement, weather arrangements, travel costs, usage rights, editing, image quantities and delivery format will be governed by the Proposal. If these matters are not stated, we will agree them in writing before the shoot.
14. Third-Party Services
Third-Party Services are governed by the relevant provider’s terms, privacy information, licences, availability and charges. You authorise us to accept reasonable provider terms on your behalf where necessary to perform the Services and where we have made those terms available to you or identified the provider.
We are not responsible for a Third-Party Service’s downtime, security incident, price change, policy change, suspension, discontinuation, data loss or failure, except to the extent caused by our failure to exercise reasonable care and skill.
Where practical, accounts, domains and material licences intended for your long-term use should be registered in your name. You must maintain valid payment details and comply with provider terms. We may manage an account for you only for as long as this is included in the Services.
15. Intellectual property
You retain ownership of Client Content. You grant us a non-exclusive, worldwide, royalty-free licence to use, copy, adapt and process Client Content as reasonably necessary to provide the Services and administer the Agreement.
We and our licensors retain ownership of:
materials, methods, know-how, templates, tools, code, systems and processes created or owned independently of the Agreement;
working files, unused concepts and materials not selected as final Deliverables; and
improvements or general skills that do not disclose your confidential information.
Once all Fees relating to a final Deliverable have been paid in full, we assign to you the intellectual property rights that we own in the bespoke elements of that final Deliverable, to the extent stated or required for its intended use. This assignment does not include our pre-existing materials or Third-Party Services. We grant you a perpetual, non-exclusive licence to use any of our pre-existing materials incorporated into the final Deliverable as part of that Deliverable.
Third-party materials remain subject to their applicable licences. You are responsible for ongoing licence fees unless the Proposal states otherwise.
Unless you ask us in writing not to, we may identify you as a client and display non-confidential, publicly released Deliverables in our portfolio, case studies, award entries and marketing. We will not publish confidential performance data without your permission.
16. Confidentiality
Each party must keep the other party’s confidential information confidential and use it only for the Agreement. This does not apply to information that:
is or becomes public other than through a breach of the Agreement;
was lawfully known without restriction before disclosure;
is received lawfully from a third party without a duty of confidentiality;
is independently developed without use of the confidential information; or
must be disclosed by law, a court or a regulator.
A party may disclose confidential information to its personnel, professional advisers and subcontractors who need it for the Agreement and are subject to appropriate confidentiality duties.
17. Data protection
Each party will comply with applicable data-protection law in connection with the Agreement.
Information about how we handle personal data collected through the Website or in our own business operations is set out in our Privacy Policy at https://channelcreative.co.uk/privacy-policy/.
If we process personal data on your behalf as a processor, the parties will enter into any data-processing terms reasonably required by applicable law. You are responsible for ensuring that you have a lawful basis and have provided all required privacy information for the personal data you instruct us to process.
You must not send us special-category data, criminal-offence data or other unusually sensitive information unless this has been expressly agreed and appropriate safeguards are in place.
18. Warranties and disclaimers
Each party warrants that it has authority to enter into the Agreement.
We warrant that we will provide the Services with reasonable care and skill. Except as expressly set out in the Agreement, and to the fullest extent permitted by law, all other warranties, conditions and terms are excluded.
Information on the Website is provided for general information only. It is not legal, financial or other regulated professional advice and should not be relied upon as a substitute for advice tailored to your circumstances. Although we take reasonable care over Website content, we do not warrant that it is complete, current or error-free.
19. Liability
Nothing in the Agreement excludes or limits liability where it would be unlawful to do so, including liability for:
death or personal injury caused by negligence;
fraud or fraudulent misrepresentation; or
any other liability that cannot legally be excluded or limited.
Subject to the paragraph above, neither party will be liable to the other for any indirect or consequential loss, or for loss of profit, revenue, anticipated savings, business opportunity, goodwill or data, arising out of or connected with the Agreement.
Subject to the first paragraph of this section, our total aggregate liability arising out of or connected with the Agreement will not exceed the total Fees paid or payable to us under the relevant Proposal during the 12 months immediately preceding the event giving rise to the claim. If the Agreement has lasted less than 12 months, the cap will be the total Fees paid or payable under the relevant Proposal.
The exclusions and cap in this section apply to the fullest extent permitted by law, whether liability arises in contract, tort (including negligence), misrepresentation, breach of statutory duty or otherwise. They do not reduce any remedy that cannot lawfully be limited, including applicable consumer rights.
You acknowledge that you are responsible for business decisions made using the Deliverables and for maintaining appropriate insurance, backups, security and business-continuity arrangements.
20. Indemnity for Client Content and instructions
You will reimburse us for reasonable losses, liabilities, damages, costs and expenses that we incur as a direct result of a third-party claim that Client Content supplied by you, or our compliance with your express instruction, infringes that third party’s intellectual-property, privacy or other legal rights. This does not apply to the extent the claim was caused by our unauthorised change to the Client Content or our failure to follow the Agreement.
We will notify you promptly of a relevant claim, allow you reasonable involvement in its defence and take reasonable steps to reduce avoidable loss.
21. Suspension and termination
Either party may terminate the Agreement immediately by written notice if the other party:
commits a material breach that cannot be remedied;
commits a material breach capable of remedy and does not remedy it within 14 days after written notice; or
becomes insolvent, ceases trading or is subject to an analogous insolvency event, except as restricted by applicable law.
We may suspend or terminate the Services on written notice if you fail to pay an undisputed amount when due, repeatedly fail to provide required cooperation, ask us to act unlawfully or create a material security, legal or reputational risk. Where reasonably possible, we will give you an opportunity to remedy the issue first.
On termination:
you must pay all Fees and approved expenses due for Services performed, committed third-party costs and non-cancellable reserved capacity up to the termination date;
each party must return or securely delete the other’s confidential information when reasonably requested, subject to legal, regulatory, insurance and backup-retention requirements;
any licence granted to us to use Client Content ends, except as needed to complete an orderly handover or meet legal obligations; and
provisions intended to continue after termination, including those relating to payment, intellectual property, confidentiality, liability and governing law, will remain effective.
If you request it and all undisputed Fees have been paid, we will provide a reasonable handover of completed Deliverables and credentials held for you. Work beyond the handover expressly included in the Proposal may be charged at our then-current rate.
22. Events outside reasonable control
Neither party will be liable for delay or failure caused by an event outside its reasonable control, including failure of telecommunications or hosting infrastructure, widespread platform outage, cyberattack by a third party, industrial dispute, epidemic, natural disaster, fire, flood, war, terrorism, civil emergency or government action.
The affected party must notify the other as soon as reasonably practicable and take reasonable steps to reduce the effect. Payment obligations for Services already supplied are not excused. If the event continues for more than 60 days and materially prevents the Services, either party may terminate the affected Services by written notice.
23. Use of the Website
You may use the Website only for lawful purposes. You must not:
attempt to gain unauthorised access to the Website, server, systems or data;
introduce malware, malicious code or other harmful material;
interfere with the Website’s operation or another person’s use of it;
scrape, copy or exploit Website content for commercial purposes without permission, except where the law expressly permits it;
use the Website to send unlawful, infringing, abusive, deceptive or unsolicited material; or
misrepresent your identity or authority when submitting information.
We may restrict or block access where we reasonably believe these terms have been breached or the Website or its users are at risk.
We may update, suspend or withdraw any part of the Website without notice. We do not guarantee that the Website will always be available, secure or free from errors or harmful code.
24. Website content and intellectual property
Unless stated otherwise, the Website and its content are owned by or licensed to us and are protected by intellectual-property laws.
You may view, print or download reasonable extracts for your own internal, non-commercial reference. You must not reproduce, modify, distribute, republish, sell or commercially exploit Website content without our written permission, except where permitted by law.
Channel Creative’s name, branding and logos may not be used in a way that suggests endorsement or affiliation without our written permission.
25. Links and third-party websites
The Website may contain links to websites or resources operated by third parties. Links are provided for convenience and do not amount to our endorsement. We do not control and are not responsible for third-party content, availability, security or privacy practices.
You may link fairly and legally to the Website’s public pages, provided the link does not damage our reputation or suggest an association or endorsement that does not exist. We may ask you to remove a link where we reasonably object to it.
26. General
Notices. Notices under the Agreement must be in writing and sent by email to the usual business contact for the other party or to any replacement address notified in writing. A notice is treated as received on the next working day after sending, provided the sender does not receive a delivery-failure message.
Assignment. You may not assign or transfer the Agreement without our prior written consent, not to be unreasonably withheld. We may assign the Agreement as part of a sale or transfer of all or a substantial part of our business, provided this does not materially reduce your rights.
No partnership or agency. The Agreement does not create a partnership, joint venture, employment relationship or agency between the parties. Neither party may bind the other unless expressly authorised in writing.
Third-party rights. A person who is not a party to the Agreement has no right to enforce it under the Contracts (Rights of Third Parties) Act 1999.
Entire agreement. The Agreement contains the entire agreement between the parties about its subject matter and replaces earlier discussions or understandings. Neither party relies on a statement not set out in the Agreement, except that nothing excludes liability for fraud or fraudulent misrepresentation.
Variation. A change to an active Agreement must be agreed in writing by both parties. We may update the Website-use sections of these terms from time to time by publishing a revised version. Changes to service terms will apply to a new Proposal or renewal, unless a change is required by law or expressly agreed with you.
Waiver. A delay or failure to enforce a right is not a waiver of that right.
Severance. If any provision is found invalid or unenforceable, it will be adjusted to the minimum extent necessary or removed, and the remaining provisions will continue in effect.
27. Governing law and courts
The Agreement and any non-contractual dispute or claim arising from it are governed by the laws of England and Wales.
If you are a business, the courts of England and Wales have exclusive jurisdiction. If you are a consumer, you may also have the right to bring proceedings in the part of the United Kingdom where you live.
28. Contact us
Questions about these terms can be sent to:
Channel Creative
13 Keepers Quay
Manchester
M4 6GP
Email: hello@channelcreative.co.uk
Telephone: +44 (0) 7734 596752